Azerbaijan’s DOST Digital Innovations Centre’s Deputy Director Orkhan Salahov shared with GovInsider, a Singapore-based organization, how his country delivers proactive services to citizens.
The article published on the website of GovInsider mentioned that out of the Azerbaijan Ministry of Labour and Social Protection of Population’s 160 services, 91.5 per cent have been digitised to date, with 56 using a proactive mechanism that requires no citizen input at all.
“To ensure seamless information flow and the efficient delivery of electronic services in the social sector, the Ministry’s information integrates data from over 80 state and private institutions, facilitated by a “digital bridge” providing a centralised system for nationwide information exchange,” the article mentioned.
It further noted that one of the four formal missions of the DOST Innovations Centre – perhaps the most innovative - is to “increase the number of services operating with a proactive service mechanism”.
“While e-government efforts are nothing new in Azerbaijan, a Presidential Decree expanded the utilisation of e-services for labour, employment, social protection and social security back in 2018,” the article emphasized.
GovInsider is a community of changemakers eager to shape the future through new ideas generated by cross-border and cross-sector collaboration, with a mission to support public servants across Asia Pacific, helping them create a better society.
